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Guest Services
Welcome to the hub of guest activity. Members of the Guest Services team spend their days helping park guests experience Yellowstone. They provide caring and knowledgeable guidance to our guests, from the first phone call to checkout day. The Guest Services team helps our guests enjoy their visit to the world’s first national park. The team spans a variety of departments including Front Desk, Reservations, Retail, Activities, Bell & Valet.
Why Choose a Guest Services Job in Yellowstone?
- You thrive on working with people and genuinely care about people. No matter what part of our Guest Services team you are in, you will be interacting with a wide diversity of guests and staff daily.
- You like helping people. Since most guests have never visited Yellowstone, you will be answering their questions and providing a lot of information to help them make the most out of their stay.
- You are committed to delivering the highest levels of service. We strive to create memorable guest experiences-from the first phone call to Reservations, to checking in at the Front Desk, to purchasing Yellowstone souvenirs in the gift shop.
- You have a passion for Yellowstone. We want you to share your enthusiasm about the park and help guests find their ultimate Yellowstone experience.
Yellowstone Jobs: Find Your Role
Members of our Guest Services teams like to have fun. We work hard to celebrate notable achievements and build camaraderie among team members. Plus, there is a wide variety of positions to suit you, whether you are looking to sit and talk on the phone all day, stand at the front desk or behind the counter and assist guests, or support guests by handling their luggage or parking their vehicles.
Interested? There are a variety of positions in our Guest Services department to fit what you are looking for:
Retail
Help guests choose items to take home as reminders of their own amazing adventures
Bell & Valet
A Bell Attendant has direct contact with our guests and provides several services such as transportation of luggage to and from rooms, providing information about the location, and providing shuttle service when necessary. Valet Attendants drive guest vehicles from the hotel entrance to a nearby designated parking area.
Reservations
Reservations agents are our guests’ first impression of the company and park, and they’re key to launching our guests’ incredible (and possibly life-changing) experiences. Reservations agents begin each call with, “Welcome to Yellowstone.” From there, we build dreams.
Guest Service Agent
Welcoming and registering guests in the computer-based system.
Camper Services Attendant
Providing a clean and sanitary shower and laundry facility for guests and providing guests with necessary information.
Campground Attendant
Maintaining the grounds of the campground, cleaning and sanitizing restroom facilities, and assisting in providing guests with necessary information.
“AWESOME PEOPLE, beautiful surroundings, unforgettable experiences.”
Fun Fact: Each of our 9 gift shops in the park has a theme based on its location. The Roosevelt Lodge gift shop harnesses the spirit of the old west while the Lake Yellowstone Hotel the gift store reflects the hotel’s 1920s decor and grandeur while capturing the lake lifestyle.
“Great people to work with, life-changing experience.”
Meet Russell
What do the hundreds of guests calling Yellowstone National Park Lodges Reservations each day all have in common? They are welcomed with park information and trivia by our very own Voice of Yellowstone, Reservations Master Agent Russell! Throughout the unusual 2020 season, Russell has recorded many versions of the message-on-hold for our Reservations phone lines, each one updated to reflect the most current information of our operations. When guests call to book their lodging, campground, or activities reservations, they enjoy hearing Russell share the latest in Yellowstone National Park Lodges offerings.
Meet Sarah
Sarah from Missouri used to be a computer programmer and work behind a screen but now she spends her days interacting with people. Her first season was in 2012 where she worked at Bridge Bay campground. She wanted to get the most out of Yellowstone so she decided to come back years later and explore more. Her advice for people considering working in Yellowstone? "You have to do it, put it on your bucket list. It's a growing experience. As soon as my grandchildren are old enough, I want them to come work here. I'll probably tag along with them!"
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Yellowstone National Park Lodges
P.O. Box 165
Yellowstone National Park, WY 82190
307-344-5324
ynpjobs@xanterra.com
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XANTERRA TRAVEL COLLECTION | A WORLD OF UNFORGETTABLE EXPERIENCES
